Established by Kathleen Peterson in 1987, PowerHouse Consulting is a universally perceived administration counseling firm represent considerable authority in all parts of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Boss Vision Officer Kathleen Peterson is a looked for after master in the in the field of Customer Experience.
PowerHouse meets expectations with top pioneers crosswise over Fortune 500 organizations to create plans that adjust operational practices to corporate vision. We join business smart and specialized keenness to yield speedy, viable, and practical results. We have teamed up with several customers over the U.S. furthermore, Canada - working with associations of contrasting sizes and with differing plans. PowerHouse has performed evaluations for Contact Centers going from five to 3000 seats and crosswise over commercial enterprises. These incorporate B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-benefit, Technology, Telecommunications, and Utilities. Many rehash customers keep on being our best underwriting.
As individuals from the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal associations with merchants of information transfers, cabling related hardware, or programming. We are the two-time beneficiary of the Members' Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is affirmed as a WBE in MA and NY and as a DBE in MA and NH.
Kathleen is generally distributed and has imparted her diversion, reasoning, and involvement in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen's clever Rants and Raves are offered month to month in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is accessible on Amazon.
Help Desk Support: Call focus help work area chiefs use Inova continuous execution administration answers for perspective, track and organize bolster cases from their occurrence administration frameworks like Remedy, ServiceNow and ServiceDesk, alongside important execution measurements from their contact focus frameworks.
PowerHouse meets expectations with top pioneers crosswise over Fortune 500 organizations to create plans that adjust operational practices to corporate vision. We join business smart and specialized keenness to yield speedy, viable, and practical results. We have teamed up with several customers over the U.S. furthermore, Canada - working with associations of contrasting sizes and with differing plans. PowerHouse has performed evaluations for Contact Centers going from five to 3000 seats and crosswise over commercial enterprises. These incorporate B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-benefit, Technology, Telecommunications, and Utilities. Many rehash customers keep on being our best underwriting.
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Kathleen is generally distributed and has imparted her diversion, reasoning, and involvement in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen's clever Rants and Raves are offered month to month in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is accessible on Amazon.
Help Desk Support: Call focus help work area chiefs use Inova continuous execution administration answers for perspective, track and organize bolster cases from their occurrence administration frameworks like Remedy, ServiceNow and ServiceDesk, alongside important execution measurements from their contact focus frameworks.
